Shipping and Returns

 

Shipping

We ship worldwide from our headquarters here in Sydney, Australia.
All orders placed before 11:59 AEDT will be processed and shipped the next business day. Once your order has been dispatched, you will receive confirmation and details to track your order. Please allow slightly longer for your order to be processed during sale periods, public holidays and Christmas.
 
Australia
> Free shipping on orders over $100
> Flat rate $8.95 for orders under $100
> Express shipping $14
All orders are sent via Australia Post from our Sydney headquarters and take 2 - 6 business days to arrive after they have been dispatched.
Express shipping is available for orders within Australia and take 1 - 3 business days to arrive after they have been dispatched.
 
International
> Free shipping on orders over $200
> Flat rate $20 for orders under $200
Please allow up to 10 business days for delivery.
Any applicable duty and tax charges are the receiver's responsibility. Please familiarise yourself with customs requirements and import/duty tax thresholds in your country prior to placing an order. Lapanda cannot be responsible for these additional charges.
 
Plastic-Free Packaging
We've partnered with the incredible team at "Hero Packaging" to reduce unnecessary waste. Every order made from the Lapanda store will be delivered in a compostable courier satchel.
 

Returns

If you're not completely satisfied with our products and would like to submit a return or refund request, please contact support@lapanda.com.au with the following information;
> Full name
> Order number
> Email address
Further, the merchandise must be;
> In saleable condition;
> Unused with all original packaging and;
> The exchange or refund is sought within 30 days of purchase
 
Please note: return postage is at the buyers expense. If you're wanting an exchange, we will cover the shipping costs to get the new products back to you.
If you have any further questions about our shipping and returns policy, please click here to get in touch.